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How to Manage Conflict
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 | Avoid trigger words that escalate conflict |
| Deal with emotions---yours and other people’s--- in confrontational situations |
| Handle anger without blowing up and what to do when someone else gets angry |
| Safe ways to blow off steam without hurting others |
| Select the right conflict management style for your situation |
| Apply a step-by-step approach to get win-win resolution of your conflict |
| Respond to criticism without being defensive |
| Stand up for yourself without becoming overbearing |
| Create positive relationships |
| Express yourself without sarcasm |
| Prepare for a negotiation---what you must consider |
| Give feedback without making accusations or criticizing |
| Avoid critical mistakes that professional conflict resolvers never make |
| See both sides of a disagreement |
To
arrange for your on-site seminar,
call 801-288-9303 today!
Terry Bragg and Peacemakers Training offers a variety of tools for promoting, maintaining, and recognizing excellence in your workplace. We also offer tools for helping you achieve and maintain personal excellence. To learn more about these tools, click here: Tools for Workplace and Personal Excellence
To find out more about Terry's book, 31 Days to High Self-Esteem, click here: 31 Days to High Self-Esteem
Terry Bragg
Peacemakers Training
5485 South Chaparral Drive
Murray, Utah 84123
Phone: 801-288-9303
Fax: 801-288-9303
Email: terry@terrybragg.com